Cancellation & Modification Policy
At OwlsMatrix™, we understand that plans change. Please review our cancellation and modification policy below to ensure a smooth shopping experience.
1. Order Cancellation
You may request to cancel your order within 12 hours of purchase. After this window, your order may have already entered the processing stage and cannot be canceled.
To request a cancellation, please contact us immediately at [email protected] with your order number and reason for cancellation.
2. Order Modification
You may request changes to your order (such as shipping address or product variation) within the same 12-hour window after placing your order. We cannot guarantee modifications once the order is processed.
For modifications, please reach out to us as soon as possible with your request and order number.
3. Exceptions
We reserve the right to refuse cancellation or modification requests for custom or personalized items that have already begun production.
4. Contact Us
If you need help with a cancellation or change, contact us at:
Email: [email protected]
Phone: +1 (505) 370-8280
US Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
Vietnam Address: Tang 2, so 35 ngo 50 Nguyen Huu Tho, Phuong Hoang Liet, Quan Hoang Mai, Ha Noi, Viet Nam