Shipping & Delivery Policy

At OwlsMatrix™, we offer Free Worldwide Shipping on all orders — no minimums, no hidden fees. Every handcrafted piece is shipped with care and delivered with intention.

1. Processing Time

Orders are processed within 1–3 business days. Handmade or personalized items may take up to 5 business days depending on complexity.

2. Delivery Time Estimates

• United States: 5–10 business days
• Vietnam: 2–5 business days via local courier
• Other Countries: 7–21 business days depending on destination

3. Order Tracking

You will receive a tracking number via email once your order ships. Use it anytime to track your package online.

4. Delays & Exceptions

While most orders arrive on time, delays may occur due to customs, holidays, or external carriers. OwlsMatrix™ is not responsible for transit-related delays beyond our control.

5. Contact Us

For questions or special delivery requests, contact us:

Email: [email protected]
Phone: +1 (505) 370-8280
US Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
Vietnam Address: Tang 2, so 35 ngo 50 Nguyen Huu Tho, Phuong Hoang Liet, Quan Hoang Mai, Ha Noi, Viet Nam